Effective October 1, 2026

Applies to virtual health coaching services and programs, including Resonance Repatterning and Trauma & Grief Support sessions.

These terms describe our relationship with you (the “Client”) when you participate in Modern Holistic Health, LLC’s virtual health coaching. Clients also complete a coaching agreement and Client Health Information Consent in our Practice Better portal before starting.

NATURE OF COACHING

• Health coaching is educational and supportive. Your coach helps you understand wellness concepts, set goals, and build habits around nutrition, sleep, stress, movement, and lifestyle.
• Coaches do not diagnose, treat, cure, or prevent disease; do not prescribe, recommend stopping, or adjust medications; and do not provide medical, mental health, or other licensed clinical services.
• Many of our coaches hold professional licenses, degrees, or credentials. When coaching, they act only in a coaching capacity. Their titles do not mean you are receiving medical, psychological, or other licensed clinical care, and coaching does not create a clinician–patient relationship.
• Coaching does not replace care from your own physician or licensed healthcare providers. Keep your healthcare providers informed and consult them before making health changes.
• Our Park City clinic’s medical services are separate and available only in person in Utah.

RESONANCE REPATTERNING AND TRAUMA & GRIEF SUPPORT

Resonance Repatterning™ is an energy-based system for identifying and shifting patterns that may influence your emotional, mental, and physical well-being. It is not a medical practice and not psychotherapy or counseling. Trauma & Grief Support sessions are supportive coaching, not mental health treatment. If you are living with a mental health condition, please continue working with your licensed mental health provider. These sessions follow all other terms on this page.

ELIGIBILITY

• We see coaching clients under 18 with the consent of a parent or legal guardian, who must complete intake forms and consents and accompany the coaching client to visits unless otherwise permitted by law. The parent or guardian is responsible for payment.
• Coaching and lab testing are not available in New York or in any other state where our services are not permitted by law.
• We may decline coaching if your needs call for clinical or emergency care, and we may recommend that you see a licensed provider.

LAB TESTING

• Where permitted by law, Modern Holistic Health orders functional and wellness lab tests for coaching clients through an appropriately licensed ordering provider. 
• Lab results are reviewed for educational purposes. Coaches do not diagnose conditions from lab results. Share any results that concern you with your own healthcare provider, and seek care promptly for any result flagged as critical or abnormal.
• Lab fees are not covered by insurance and are non-refundable once a kit has shipped or a sample has been processed.

SUPPLEMENT AND PRODUCTS
Any supplement or product information is educational. Review all ingredients and consult your healthcare provider or pharmacist before use, especially if you take medications, are pregnant or breastfeeding, or have a medical condition. You are responsible for your decision to use any product.

PAYMENT

• Full payment is due at booking unless a payment plan is agreed in writing.
• Payment plans authorize us to charge your card on file on the scheduled dates. Payment plan balances remain due if you stop participating.
• Coaching is not billed to health insurance.

CANCELLATION AND RESCHEDULING

• Please cancel or reschedule sessions at least 72 hours in advance through Practice Better, by emailing admin@modernholistichealth.com, or by calling 888-260-3377.
• Sessions canceled with less than 72 hours’ notice, or missed without notice, are forfeited.
• Please complete requested forms and questionnaires at least 72 hours before your session. Otherwise, the session may be rescheduled and treated as a late cancellation.
• If you join late, your session ends at its scheduled time.

PROGRAMS, PACKAGES, AND REFUNDS

• Completed sessions and services are non-refundable.
• Programs and packages are non-transferable and expire 12 months from purchase unless different terms are stated in writing in the program terms. [Confirm this applies to coaching.]
• There are no refunds for early cancellation of programs or packages. [Confirm — your July 2025 terms offered a prorated refund.]
• Where a refund is due (for example, if we cancel a service we cannot provide), it is issued to the original payment method within 10 business days.

CLIENT RESPONSIBILITIES

• Provide complete and accurate information, and tell your coach about changes in your health.
• You are responsible for your health decisions and for seeking medical care when needed.
• Results vary and are not guaranteed. Outcomes depend in part on your participation.

TECHNOLOGY AND TELEHEALTH

Sessions are held by Zoom, and scheduling, forms, and messaging use Practice Better. Please join from a private location with a reliable connection. Sessions may not be recorded by either party without consent. Electronic communication carries some privacy risk; see our Privacy Policy.

COMMUNICATION

Contact us at admin@modernholistichealth.com or 888-260-3377. We respond during business hours, 9:00 a.m. to 5:30 p.m. Mountain Time, and do not monitor messages outside those hours.

EMERGENCIES

Coaching is not an emergency service. For a medical emergency, call 911. For a mental health crisis, call or text 988.

ENDING COACHING

You may end coaching at any time by written notice, subject to the payment and refund terms above. We may end coaching if you are abusive toward staff, violate these terms, or need a level of care that coaching cannot provide.

GOVERNING LAW

These terms are governed by the laws of the State of Utah, except where the law of your state of residence provides consumer protections that cannot be waived.